Our people are the life of this company. Together, we build life into the kitchen.

We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the U.S. Our people pride themselves on genuine collaboration, working to deliver a seamless, integrated, quality experience to anyone and everybody. Our shared purpose is to bring the kitchen to life — the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home. This is why your career with our company can be so satisfying, rewarding and worthwhile.

Cabinetworks Group is looking to add customer focused team members to help support our clients in our beautiful office in Waconia, MN!

JOB SUMMARY FOR THE CUSTOMER ACCOUNT SPECIALIST:

Answering calls, chats and emails in a fast-paced environment to assist our customers challenges, training needs, and general support. Manage the customer’s complete order lifecycle from lead recognition to referral. Responsible for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES OF THE CUSTOMER ACCOUNT SPECIALIST:

• Communicate with customers via phone/email/chat and build the relationship through high levels of service.
• Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.
• Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally
• Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.
• Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level

QUALIFICATIONS FOR THE CUSTOMER ACCOUNT SPECIALIST:

• High School diploma or equivalent. Associates or bachelor’s degree preferred
• 2 years of work-related experience required

SKILLS & ABILITIES FOR THE CUSTOMER ACCOUNT SPECIALIST:

• Ability to work in a fast-paced environment
• Outstanding Customer Service skills
• Strong communication skills, both verbal and written
• High sense of urgency and adaptability
• Ability to multitask effectively
• Willingness to learn our industry and systems
• MSOffice Suite Proficient

PHYSICAL REQUIREMENTS:

• Sitting for Extended Periods:
• Lifting and Carrying: Occasional lifting and carrying of office supplies, documents, and other materials, typically not exceeding a certain weight limit (e.g., 20 pounds).
• Mobility: Ability to move within the office environment to access filing cabinets, printers, and other office equipment.
• Visual Acuity: Ability to read printed and electronic documents, as well as distinguish colors, for tasks such as proofreading and reviewing documents.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Waconia, MN 55387: Relocate before starting work (Required)

Work Location: In person